Scooter Stop Returns Policy
Scooter Stop is committed to 100% customer satisfaction, we have a 60 day returns policy. You are always welcome to return any unused merchandise in its original condition within 60 days from purchase for an exchange, credit, or refund (20% restocking fee & shipping cost excluded).
The good news is, please don’t worry about coming up with an excuse! No reason is needed, Scooter Stop is happy for you to return any unused item to us, in original condition, for an exchange (Plus postage) or store credit.
60 DAYS RETURNS POLICY MEANS…
60 days gives you time to make the right choice! we know how important getting your purchase right, so we don’t want you to feel any pressure. 60 days gives you time to ask us for advice, especially for compatibility or sizing. We can help with any advice that will help to not having to return a product.
WHERE CAN I RETURN MY PURCHASE?
Whether you made your purchase online or in our retail showroom, we want to ensure that returning a product is easy and stress free. You can return a product either by posting back to our showroom or into Scooter Stop Store for an Exchange, Credit or Refund. Make sure you have your purchase information (such as order number, packing slip or receipt) handy so our team can finalise your return on-the-spot!
RETURNING AN ITEM TO THE ONLINE WAREHOUSE
With all returns being sent back to the Scooter Stop Showroom, we ask that you please fill out the returns form, download here, with all of your order information to make finalising your return easier once we receive it.
Sending back for an Exchange/Store Credit:
Once we receive your return, we will contact you via phone or email to arrange for the exchange. If a store credit is requested, we will send you a notification email once the credit has been applied to your Scooter Stop account.
Sending back for a Refund:
Once we receive your return, we will issue a refund within 3 business days. The refund is issued back to the same method of payment on which your original order was placed.
- We will gladly exchange your product/s bought in-store or online at our Scooter Stop Showroom.
- Please have your original order number / receipt with you when going into the store. You will be able to return your items for an Exchange, Credit or Refund*.
Please note, you will be refunded using the same method as original payment. I.e Credit Card, PayPal.
*If your purchase was made online, the refund will be actioned by our online customer service team as soon as possible, but may not be able to be done on the spot (specifically on weekends).