ONLINE ORDERS
Is it safe to order online?
It is 100% secure to shop online at Scooter Stop. This means that any data you enter into our website, including your name, address, phone number and credit card details are encrypted so that nobody can gain access to that data. We ensure our website is protected by the very highest standards in internet security, meaning you can shop with confidence in our online store.
When I place an order, how long will it take to arrive at my address?
All of our orders are despatched within 24hrs of the order being received.
What payment methods can I use to pay for my order?
You can pay for your online orders through our secure checkout using your MasterCard, Visa, PayPal or PayPal Express. You can also pay by bank deposit (details given when you go through checkout) We currently do not accept Amex or Diners.
How is my order sent?
We take great care in packing your order to ensure it arrives in perfect condition.
Do you deliver to PO Boxes
We deliver to any PO box in Australia
Can you ship to my work address?
You can select to have your order shipped to any address you please. Just follow the prompts at checkout.
Must I be home to sign for my parcel?
All parcels we send out require a signature upon delivery. You may request for the delivery person to leave your package in a secure location, but this is done at your own risk. Normally, if you are out when delivery is attempted, a card will be left in your mailbox, and you can collect the parcel from your local Post Office, or you will receive a text message or email from Australia Post to approve or change delivery instructions.
Can I track my order?
You can track your order online. When your order is despatched, you will be sent a tracking number, allowing you to find out where your order is at any time.
What currency are your prices in?
All our prices are show in Australian Dollars. You can still purchase using your own currency, as our payment gateway shows you the amount you will be paying in your local currency before committing to the purchase.
Do you offer Express Shipping?
We provide Express shipping on every product in our store, except complete scooters, dirt scooters, and custom scooters. Express shipping takes approximately 1 – 3 working days to most destinations in Australia. Items sent standard delivery take approximately 2 to 5 working days depending on your location.
What happens if I order the wrong product?
We make it easy to return products bought from our shop. The packing slip in your order contains all the necessary details to return a product to us. If you live close enough to shop, you can return a product to the shop. Otherwise the product can be posted back to us in the same or equal quality of packaging, to ensure no damage. We can offer you a refund, exchange or credit note on any unwanted item, covering the cost of the actual product returned. We do not offer credit or refund on the initial postage costs or the return postage costs.
What happens if you send me the wrong product?
We are a small shop of awesome family, staff & scooter riders who will pick & pack your order & occasionally, errors will be made. If we send you out the wrong item, we will send you a prepaid returns label for you to return the item, and you will receive the correct item in no time at all. We will pay for all postage costs in this scenario.
Can I purchase a Gift Certificate online?
Soon we will be able to do this but until then please call the shop and we can post it to you.
Do you ship overseas?
No yet, soon
PRODUCTS
What if I want a product that you don’t stock?
We try to stock as many brands as possible, but if we don’t have it please call us or send a message and we will do our best.
What if I order a product that you have sold out of?
From time to time we may sell out of a product but it may still appear on the website. The likelihood is it will be in stock again within a day or two, so you should still receive your order within a very reasonable time frame. We will contact you if your order will be delayed by more than 24hrs.
Bars
What size bars should I be riding?
All freestyle scooters come with one-piece fixed bars. The height and width of your bars is a personal preference, but if you are new to the sport, it is recommended that the crossbar should sit just above your waist. This is a comfortable height for most people. The width of your bars should be about 10 to 20cm wider than your shoulder width, again depending on whether you want your bars to feel narrow or feel wide.
How does your bar-cutting service work?
We offer a free bar-cutting service so that you can buy the bars you want and have them cut down before we send them to you. Please put exact details/measurements in the message otherwise we will call you once we have your order.
What is the difference between “standard” bars and “HIC/Oversized” bars?
Bars are made out of either chromolly or aluminium. Chromolly Bars come in two downtube external diameters – standard (31.8mm) and oversized/HIC (34.9mm). The standard bars work with standard clamp, HIC compression, SCS compression clamps and ICS compression. Oversized/HIC bars will work with HIC Compression, oversize clamps, and most SCS compression clamps. Aluminium bars are manufactured with a thicker wall than chromolly bars, so they have a standard internal diameter, but an oversized external diameter. This means they work with oversized clmaps, ICS, HIC and most SCS compression clamps. Aluminium bars cannot work with HIC compression.
Will any grips fit on my bars?
All grips will fit onto any handlebar. The only parts that might not fit are the bar ends. If you have chromolly bars, then all standard bar ends will fit on these. If you have aluminium bars, the bar ends from most grips will not fit in. You will need to purchase bar ends specifically made for aluminium bars.
Do I need a slit in my bars?
The slit in the bottom of bars is designed to allow clamps to fully tighten the bars onto the forks. Your bars will need a slit in them if you run HIC, ICS, threaded, or iHIC compression. If you run SCS compression, you will need to remove the slit from your bars. Most bars designed for use with SCS come without a slit.
